Grievance Redressal Policy

Effective Date: July 19, 2026
Last Updated: July 19, 2026

Regal Career is committed to providing accurate government recruitment information, useful career tools, responsible data practices, and a fair process for addressing user concerns.

This Grievance Redressal Policy explains how users may submit complaints, correction requests, privacy requests, and other grievances relating to regalcareer.com.

1. Scope of This Policy

You may contact Regal Career regarding concerns involving:

• Incorrect government-job information
• Incorrect application dates
• Incorrect vacancy details
• Broken official links
• Incorrect admit-card or result information
• Missing recruitment-cycle updates
• Outdated syllabus or answer-key information
• Misleading or unclear website content
• Privacy or personal-data concerns
• Cookie or consent concerns
• Requests to access, correct, update, or erase personal information
• Unwanted job-alert communications
• Technical errors
• Accessibility problems
• Website security concerns
• Inappropriate or misleading advertisements
• Copyright or intellectual-property concerns
• Impersonation or unauthorised use of identity
• Problems involving Regal Career tools or services
• Other complaints relating directly to Regal Career

2. Complaints About Government Recruitment Authorities

Regal Career is an independent informational website and is not a government department, recruitment board, commission, examination authority, or official application portal.

We cannot:

• Accept government-job applications
• Change official eligibility rules
• Extend application deadlines
• Issue admit cards
• Change examination centres
• Correct official examination forms
• Process application-fee refunds
• Change answer keys
• Declare results
• Resolve disputes with a recruitment authority

Complaints concerning an official recruitment decision or official application process must be submitted directly to the relevant government organisation.

However, if information published on Regal Career is inaccurate or outdated, you may contact us and request correction.

3. Grievance Officer

Grievances may be addressed to:

Grievance Officer
Regal Career
Email: care@regalcareer.com
WhatsApp: +971 54 598 4169
Website: regalcareer.com
Location: Ajman, United Arab Emirates

For formal grievances, email is the preferred communication method.

Use the subject line:

“Grievance – [Brief Description of the Issue]”

Example:

“Grievance – Incorrect Last Date in BPSSC Recruitment Article”

4. Information to Include in Your Complaint

To help us investigate your complaint, please include:

• Your full name
• Your email address
• Your telephone number, where necessary
• The URL of the affected Regal Career page
• The title of the job, result, admit card, tool, or article
• A clear description of the problem
• The date on which you noticed the issue
• The correction or resolution you are requesting
• Relevant screenshots
• A link to the official government notice, where available
• Supporting documents, where necessary

Please do not submit unnecessary sensitive information such as:

• Aadhaar numbers
• Bank-account details
• Payment-card details
• Passwords
• Government-portal login details
• One-time passwords
• Full identity documents
• Biometric information

5. Recruitment-Information Correction Requests

For a government-job correction request, please provide:

• Organisation name
• Recruitment name
• Advertisement number
• Regal Career page URL
• Incorrect information
• Correct information
• Official notification or official website link
• Page number of the official notification, where relevant

We will prioritise corrections involving:

• Application deadlines
• Eligibility
• Age limits
• Vacancy numbers
• Application fees
• Examination dates
• Admit-card links
• Result links
• Official notices
• Safety or fraud risks

Where the official source is unclear or unavailable, we may add a clarification rather than make an unsupported change.

6. Privacy and Personal-Data Requests

You may contact us to request:

• Confirmation of whether we process your personal information
• Access to eligible personal information
• Correction of inaccurate information
• Updating of incomplete or outdated information
• Erasure of eligible personal information
• Withdrawal of consent
• Unsubscription from alerts
• Information about the purpose of processing
• Information about relevant service providers
• Review of a privacy concern
• Nomination of another person to exercise eligible rights where permitted

To protect users, we may request reasonable information to verify identity before acting on a personal-data request.

Depending on the feature involved, useful identifiers may include:

• Email address used to contact us
• Mobile number used for alerts
• Job-alert subscription details
• Browser or device information
• Saved-request reference
• Date and approximate time of submission
• Details of the feature used

We will not request more information than is reasonably necessary to verify and process the request.

7. Cookie and Consent Complaints

You may contact us if:

• You cannot change your cookie choices
• Optional cookies appear to activate without an appropriate choice
• Your consent preference is not remembered
• You cannot withdraw consent
• An advertising or analytics service appears inconsistent with your selected preference
• You need information about cookies used on Regal Career

Before submitting a complaint, you may also try:

• Opening the website’s privacy or cookie settings
• Clearing cookies and local storage
• Refreshing the page
• Checking browser privacy settings
• Disabling browser extensions that may interfere with consent controls

8. Copyright and Intellectual-Property Complaints

A copyright or intellectual-property complaint should include:

• Identification of the protected work
• The Regal Career URL containing the disputed material
• An explanation of the alleged infringement
• Evidence that you own the rights or are authorised to act for the owner
• Your contact information
• A statement that the information supplied is accurate
• Your requested remedy

Incomplete or unsupported notices may require additional information before action can be taken.

Government notices, public records, factual recruitment information, titles, dates, and links may be treated differently from privately owned original content.

9. Advertisement Complaints

Regal Career may use third-party advertising services and may not directly select every advertisement shown to every user.

You may report an advertisement that appears:

• Fraudulent
• Misleading
• Offensive
• Unsafe
• Inappropriate
• Unrelated to the website
• Designed to impersonate a government authority
• Designed to collect money through false recruitment promises

Where possible, include:

• A screenshot
• The date and time
• The page URL
• The advertiser’s visible name
• The destination URL, without entering sensitive information

You may also use the reporting or advertisement-control options provided directly by the advertising platform.

10. Technical and Accessibility Complaints

For a technical complaint, include:

• Device type
• Browser name
• Operating system
• Page URL
• Screenshot or screen recording
• Description of the error
• Steps that caused the error
• Approximate date and time

Accessibility complaints may include difficulties involving:

• Keyboard navigation
• Screen readers
• Text contrast
• Font size
• Form labels
• Image descriptions
• Mobile navigation
• Language controls
• Video or audio accessibility

11. Acknowledgement and Response Timeline

We aim to acknowledge formal grievances within seven business days.

We aim to provide a final response or meaningful status update as soon as reasonably possible.

Privacy and personal-data grievances will be responded to within a reasonable period and, where the applicable law requires it, within a maximum of 90 calendar days from receipt of a sufficiently complete and verifiable request.

Some matters may require additional time because of:

• Identity verification
• Incomplete information
• Dependence on an official government source
• A complex technical investigation
• Third-party involvement
• Security concerns
• Legal obligations
• A large number of affected records

Where additional information is required, the response period may reasonably depend on the user providing that information.

12. How We Review Complaints

Depending on the nature of the grievance, we may:

• Review the relevant webpage
• Check the official recruitment notification
• Compare dates and eligibility details
• Inspect website logs
• Review consent records
• Check the relevant tool or plugin
• Contact a hosting, analytics, advertising, security, or service provider
• Correct inaccurate information
• Add a clarification
• Remove or restrict disputed material
• Repair a broken link
• Disable a problematic feature
• Request additional evidence
• Reject an unsupported or abusive complaint
• Refer the user to the relevant government authority

13. Possible Outcomes

After reviewing a grievance, Regal Career may:

• Correct the information
• Update the article
• Add an official-source link
• Publish a clarification
• Remove inaccurate or inappropriate material
• Restore information that was removed incorrectly
• Update a user preference
• Delete eligible personal information
• Stop an alert subscription
• Explain why no action is required
• Refer the matter to an external service provider
• Refer the user to an official government authority
• Take security or fraud-prevention action

14. Complaints We May Decline

We may decline or close complaints that are:

• Clearly false
• Abusive or threatening
• Repeated without new information
• Unrelated to Regal Career
• Submitted for harassment
• Intended to obtain another person’s private information
• Unsupported by reasonable evidence
• Requests to manipulate official recruitment outcomes
• Requests to change official government information
• Requests to assist fraud or impersonation
• Prohibited by law

We may preserve relevant records where necessary for security, legal compliance, fraud prevention, or dispute resolution.

15. Escalation

If you are dissatisfied with our response, you may reply to the same email thread and clearly explain:

• Which part of the response is disputed
• What information you believe was overlooked
• What further action you are requesting
• Any additional supporting evidence

For eligible personal-data grievances, you may approach the competent data-protection authority after first giving Regal Career a reasonable opportunity to address the grievance through this internal process.

Nothing in this policy limits any legal right or remedy available under applicable law.

16. Protection Against Retaliation

Regal Career will not knowingly penalise a user merely for submitting a genuine complaint or exercising an eligible privacy right.

Users must nevertheless submit complaints honestly and must not use the grievance process for abuse, threats, spam, fraud, or unlawful activity.

17. Confidentiality

We will make reasonable efforts to handle grievances confidentially.

Complaint information may be shared only where reasonably necessary with:

• Relevant Regal Career personnel
• Hosting or technical providers
• Security providers
• Analytics or advertising providers
• Legal advisers
• Government or regulatory authorities
• Other parties necessary to investigate or resolve the complaint

18. Changes to This Policy

Regal Career may update this Grievance Redressal Policy when:

• Website features change
• Contact details change
• New legal requirements apply
• Complaint-handling processes change
• New service providers are introduced
• Additional user rights become applicable

The updated policy will be published on this page with a revised “Last Updated” date.

19. Contact Summary

Grievance Officer: Regal Career Grievance Officer
Email: care@regalcareer.com
WhatsApp: +971 54 598 4169
Website: regalcareer.com
Location: Ajman, United Arab Emirates

For formal complaints, please use email and include the relevant page URL and supporting information.